This policy explains how we, Apples and Pears Co, use your personal data which you provide to us including whenyou use our website, www.applesandpearsco.com. We take our responsibilities for managing your personal data seriously.
When we say your “personal data” or “personal information” we mean any information that identifies you as a person.
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Collecting your personal data – our relationship with you
You may provide us with personal data in one of the following ways:
Examples of the personal data we collect include your name, your email address, contact and/or employee names; and any correspondence when you contact us. You are also required to provide your payment details to us. Details of your sexual preferences may also be gathered by us in order to provide a tailored service to you. The collection of this personal data is essential to enable us to perform our contract with you.
One of our team may, in the course of assisting you with a query or when we provide services to you, ask for your consent to use your details for further purposes such as marketing and other promotional activities. When we do this you will be clearly advised and your specific consent will be required before we can use your information for such activities.
What we do with your personal information
Providing our services to you: – we use your personal information to open your account with us, to select products for you based on the preferences that you have shared with you and to contact you about you purchases that we are providing to you. Reminders and updates will be sent to you using the contact information that you provide to us. Without your personal contact information it is difficult for us to provide our services to you
Improving our services: – we may analyse your personal information in order to improve our business, our website, the products we offer you and our customer services.
Marketing: – we may use your personal information to contact you about promotions and other news and information about our business.
Sharing your personal information with third parties
In order to provide our services and operate our website, we use various third parties which are carefully selected by us. These parties include companies which provide business functions such as email, marketing assistance, accounting, payment processing, data management and website support. All of these third parties have in place policies and procedures to ensure adherence to the General Data Protection Regulation(“GDPR”). In some circumstances, your data may be transferred to or stored at a location outside the European Economic Union (“EEA”) and processed by individuals acting for one of these third parties. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the GDPR. Where it is necessary to process data outside the EEA, we will ensure that the relevant third party processing the data has either provided the required contractual undertakings as specified by the EU or is a signatory to the EU-US Privacy Shield Framework.
There are certain scenarios where we may have to share your personal information with other parties and examples of these scenarios are set out below:
Access to the personal data we hold on you: You have the right to ask us for a copy of the personal information we hold on you, a “subject access request”. There is no fee for this. However, requesting subsequent copies of such information within an unreasonably short period may be chargeable.
Right to rectify or erase your personal data: You also have the right to have any inaccuracies corrected or removed and in certain circumstances you may ask us to erase your personal data. If you would like us to erase the personal data we hold about you, please get in touch specifying why you would like us to do so.
Right to withdraw consent: If you have given us consent to use your personal details you may withdraw this consent at any time by emailing us.
Right to limit processing your data: You may also instruct us to cease processing your data if no longer relevant, or if there are no other legal or contractual obligations for us to do so.
If you have any enquiries and/or wish to exercise any of your rights in this privacy policy please contact us byemail.
Retention of Data
We hold your personal data only for as long as is necessary for the specified purpose and for so long as you remain a customer with us. Once you have closed your account with us we will delete all of the information that we hold on you apart from your email address which we will hold on our marketing database unless you ask us to delete this. We will also keep invoicing and other accounting records which are necessary to satisfy HMRC.
Other Websites
Our website may have links to other websites. This Privacy Policy only applies to this website. You should therefore read the privacy policies of the other websites when you are using those sites.
Updates
This Privacy Policy is reviewed by us on a regular basis and may be updated from time to time. Please ensure that you are familiar with these changes.
Last updated July 2024